Questions about ordering from soul[food]

Can I see some examples of the soulfood cards?
Yes – click here to download some examples.
You can also order a sample pack here, which includes 1 of each of the 10 cards available (costs just £3.50).
I’m looking to have downloadable soulfood service sheet inserts. Where do I find these?
Click here to download a service sheet for each of the 10 cards.
If I have cards leftover from my pilot soulfood pack, can we still use these even though the new cards are available?
Yes, do continue to use your pilot pack if you have cards remaining. People will still receive the texts and emails once they sign up.
I’m unable to place my order, what is the problem?
If you encounter any technical problems or are unsure about part of the ordering process please contact us to tell us more and we’ll do all we can to assist you.
Why can't I see my church or diocese in the options available?
The diocese list is taken directly from the database held by 'A Church Near You'. If you cannot see what you are looking for, use the 'Other' option within the list, and feel free to let us know so we can continue to improve this in the future.
Can I cancel an order?
Once you have completed the Checkout process, we will begin to process your order. If you wish to make an enquiry about cancelling an order, please contact us for advice.
Once I have ordered, how long will the delivery take?
We will aim to deliver all orders within 3-5 working days, unless there is a particular product in your order which requires additional time to create and send. Details will be given on the product page in these cases.
How much will postage and packing be?
There are three bands for postage costs depending on how many packs you order:
  • 1 — 3 packs = £3.50 P&P
  • 4 — 6 packs = £4.50 P&P
  • 7+ packs = £7.00 P&P
How can I pay for my order?
Payment can be made by credit or debit card at the end of the ordering process, or we can supply an invoice to existing customers (at our discretion). Invoices are sent by post and are payable within 14 days for orders over £25.00. Payment must be made by cheque (sterling only) made payable to Christian Publishing & Outreach Ltd, by Faster Payments Service (FPS), or by credit or debit card. Your purchase through soulfood will appear on your credit card/bank statement as Christian Publishing and Outreach (CPO).
My credit card statement lists ‘Christian Publishing and Outreach’ as receiving payment is that right?
Yes. Christian Publishing & Outreach Ltd (CPO), is the Print Partner for soulfood. CPO operate the servers; website; customer service (telephone, email and postal); order taking, processing, delivery and all related administration.
Your purchase through soulfood will appear on your credit card/bank statement as Christian Publishing and Outreach (CPO).
Can I send my items back if I don’t like them?
You may return items, providing you have not marked or damaged them in any way. Please contact us within three days of receiving your order to process a refund. Usually, refunds will be made within 30 days.
NB There may be a handling charge of 20% (minimum £5), subject to the type of product returned. The Distance Selling Regulations apply where applicable. This does not affect your statutory rights.
We are unable to accept the return of customised items unless we are in error.
Please tell us about damaged items, or items which are missing from your order, within three days of receipt.